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Customer Connect Expo 2026

Hosted by Fortem International

9 – 10 September 2026
Georgia World Congress Center, Atlanta, Atlanta, United States of America
Business & ManagementMarketing

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Programme

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12 sessions

2 rooms · 13 speakers

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Key facts

Customer Connect Expo 2026 is an other held 9 – 10 September 2026 in Georgia World Congress Center, Atlanta, Atlanta, United States of America, organised by Fortem International.

Dates:: 9 – 10 September 2026
Format:: In person
Venue:: Georgia World Congress Center, Atlanta, Atlanta, United States of America
Subjects:: Marketing
Organiser:: Fortem International
Official website:: customerconnectexpo.com

Customer Connect Expo is the premier gathering for customer experience leaders, bringing together over 2,000 pioneers, 50+ industry titan speakers, and 100+ exhibitors. Organized by Fortem CC Inc. and held at the Georgia World Congress Center in Atlanta, the event serves as a central hub for exploring innovative CX strategies, cutting-edge technologies, and transformative engagement tools. It runs co-located with Cloud Connect Expo and AI Connect Expo, making it a comprehensive destination for modern business technology and digital strategy.

Conference theme

Transform your CX Strategy

Programme highlights

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Wed, 9 Sept 2026FROM PROMPTS TO AGENTS: HOW AI IS MOVING FROM ANSWERS TO ACTIONSKeynoteAI is shifting from prompt-response tools to autonomous agents that plan, use tools, and execute multi-step tasks. This session explores what it takes to move f12 sessions this day

Keynote speakers

Keynote
Sreekanth Gopi
Neuroheart.AI
FROM PROMPTS TO AGENTS: HOW AI IS MOVING FROM ANSWERS TO ACTIONS 3 conferences on kongre.net
Keynote
Mohammed Siddiqui
Microsoft
THE JOURNEY TO BECOMING AN AI FRONTIER FIRM
Keynote
Jim Tincher
Heart of the Customer
THE EARLY WARNING SYSTEM: WHAT 10,000 CUSTOMERS REVEAL ABOUT GROWTH 3 conferences on kongre.net
Keynote
Skanda Vivek
Intuit
REALIZING VALUE FROM PRODUCTION AGENTS IN THE ENTERPRISE 3 conferences on kongre.net
Keynote
Brian Powers
Foundever
WHAT TO EXPECT WHEN YOU'RE EXPECTING (AI)3 conferences on kongre.net
Keynote
Ube Urban
uuDesign, Simon-Kucher
DEFINING THE NEXT ERA OF DIGITAL CX, THE INTELLIGENT FUTURE OF CX 3 conferences on kongre.net

Speakers

View all 18 speakers

Stacey Doege
ProfitMax
"THE MONEY YOUR BUSINESS IS LOSING WITHOUT YOU KNOWING IT"
Jim Iyoob
ETSLabs | Etech
QA IS BROKEN. HERE'S THE FIX: WHY QA PROGRAMS PLATEAU AND WHAT BREAKS THE CEILING
Sidney Madison Prescott
MIRROR | MIRROR®, ex-Spotify
Scott Thomas
Cox Automotive
QA IS BROKEN. HERE'S THE FIX: WHY QA PROGRAMS PLATEAU AND WHAT BREAKS THE CEILING
Jim TincherKeynote
Heart of the Customer
THE EARLY WARNING SYSTEM: WHAT 10,000 CUSTOMERS REVEAL ABOUT GROWTH
Brian PowersKeynote
Foundever
WHAT TO EXPECT WHEN YOU'RE EXPECTING (AI)
Prashant Yadav
Amazon Web Services, ex-Adobe
Tim Mitchell
Zendesk / Envoy

Venue & travel Georgia World Congress Center, AtlantaAtlanta, United States of AmericaVenue details About the organiser Fortem International3 more events from this organiserOrganiser profile Who is going? See who attended this eventSee who is going

Organiser and contact

Host organisation

Fortem International 3 more events from Fortem International

Contact

Event secretary:: Curtis Sinden
Email:: [email protected]

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